White Label Terms & Conditions
These Terms & Conditions apply to the White Label hair extension supply service offered through Grow Your Hair Brand, (referred to as "we", "us" or "the Supplier").
By purchasing a White Label branding package, you acknowledge and agree to the following terms.
1. Professional Trade Eligibility
Our White Label service is exclusively available to professional hair stylists, salon owners and eligible hair industry businesses.
All applications are subject to verification and approval. We reserve the right to decline applications that do not meet our professional trade requirements.
Purchasing a branding package does not automatically guarantee approval or immediate access to trade pricing.
2. One-Time Branding Setup
Clients may select from three branding packages: Essential, Signature and Premium.
The one-time setup fee covers the selected branding style, personalised packaging artwork using an existing business logo, and one personalised professional colour ring.
There are no recurring membership fees or minimum hair order quantities.
Hair extensions are purchased separately at the applicable trade prices.
3. Complimentary Professional Design Service
Every branding package includes complimentary professional packaging artwork design using the client's existing business logo.
The service includes:
- Initial packaging artwork based on the client's supplied branding.
- One complimentary design revision.
- Personalisation of the colour ring using the client's logo and chosen shade names.
Logo creation, logo redesign, complete brand identity development and additional revisions are not included.
Clients must provide suitable logo files, branding information and shade names in a timely manner.
Final artwork approval is required before production.
The client confirms that they have the necessary rights to use all logos, names and artwork supplied.
4. Branded Packaging & Fulfilment
The White Label service includes branded packaging as part of the fulfilment of hair extension orders.
Hair orders are professionally prepared using the client's selected branding style and shipped directly to the client.
Branded packaging is not sold or supplied as a separate product.
The setup fee does not represent the purchase of a quantity of packaging materials or an entitlement to receive unused packaging stock.
Packaging styles, materials and availability may be subject to reasonable production or supply changes. Where a significant change affects an order, we will communicate this to the client.
5. Setup Timescales
Initial branding setup typically takes approximately 2–3 weeks, depending on demand, receipt of the required branding materials and artwork approval.
Timescales are estimates and not guaranteed completion dates.
Delays in supplying information, approving artwork or signing the client agreement may extend the setup period.
6. White Label Client Agreement
Following purchase and professional verification, clients will receive a separate White Label Client Agreement for review and electronic signature.
The agreement must be completed before the trade account is activated.
7. Trade Pricing & Hair Orders
Approved clients receive access to professional trade pricing through their designated online account.
Prices may be amended to reflect supplier costs, manufacturing expenses, exchange rates and other commercial factors.
Any price changes will not retrospectively affect orders already accepted and paid for.
All orders are subject to product availability and order acceptance.
There is no minimum hair order quantity for stocked products, unless a specific product listing clearly states otherwise.
8. Payment, Shipping & Import Charges
Payment must be completed in accordance with the payment options presented at checkout.
Shipping charges and delivery estimates will be provided where applicable.
International clients are responsible for any import duties, customs charges, local taxes or clearance fees imposed by their destination country, unless expressly stated otherwise.
Delivery times may be affected by customs processing, courier delays and circumstances outside our reasonable control.
9. Final Sale Policy
All White Label hair extension purchases are final sale. We do not accept returns, exchanges or refunds for change of mind, incorrect colour or length selection, or unwanted products.
The only exception is where a verified manufacturing defect is identified and accepted under our 60-day Manufacturing Guarantee.
All manufacturing defect claims are subject to assessment and must be supported by relevant evidence. Where a defect is confirmed, an appropriate remedy will be provided in accordance with our Manufacturing Guarantee and applicable law.
10. Manufacturing Guarantee
Hair extensions are covered by a 60-day manufacturing guarantee from the date of delivery.
This covers verified manufacturing defects and does not extend to issues caused by incorrect installation, improper aftercare, chemical processing, heat damage, product misuse, natural wear or other external factors.
Claims must be submitted online with relevant order information, photographs and any reasonably requested supporting evidence.
Where a manufacturing defect is confirmed, we will offer an appropriate remedy, which may include replacement or store credit.
11. Independent Business Responsibilities
Each White Label client operates as an independent business and is responsible for the sale of hair extensions to their own customers.
Clients are responsible for their retail pricing, customer service, consultations, installation, aftercare guidance, complaints, returns and compliance with applicable consumer laws.
We do not provide direct customer service to a client's retail customers.
The White Label relationship does not create a franchise, partnership, employment relationship or exclusive distribution arrangement.
12. Branding & Intellectual Property
Clients retain ownership of their existing business names, logos and other intellectual property supplied to us.
Clients grant us permission to use their supplied branding solely as reasonably necessary to design, produce and fulfil their White Label service.
Our website content, proprietary materials, processes and other intellectual property remain our property or that of their respective owners.
13. Account Access & Service Changes
We reserve the right to review trade eligibility and suspend or terminate account access where there is a material breach of these terms, misuse of the service, fraudulent activity or another legitimate business reason.
We may amend or discontinue branding options, products or the White Label service, subject to fulfilling or appropriately resolving existing contractual obligations.
We will communicate material changes affecting active clients where reasonably practicable.
14. Contact & Complaints
Questions regarding branding setup, trade accounts, orders or product claims must be submitted through our official email support channel.
Email: info@buildyourhairbrand.com
We aim to address enquiries and complaints fairly and within a reasonable timeframe.
15. Acceptance of Terms
By completing a White Label branding setup purchase, the client confirms that they have read, understood and accepted these Terms & Conditions.
Activation of the ongoing White Label trade account remains conditional upon professional verification and signature of the separate White Label Client Agreement.